Returns Policy

Returns & Refunds Policy

Because our products are consumable items (including vitamins, herbs, and supplements), we are unable to accept returns for reasons of hygiene and safety, unless the product is faulty or out of date.

Non-Returnable Items

We do not accept returns or offer refunds for:

• Change of mind

• Products that have been opened or used

• Products purchased incorrectly

• Products you no longer want or need

This applies to all vitamins, herbs, supplements, and other ingestible products.

Faulty or Out-of-Date Products

If you receive a product that is:

• Faulty

• Damaged on arrival

• Out of date

Please contact us within 14 days of receiving your order.

When getting in touch, please include:

• Your order number

• A description of the issue

• Clear photos of the product (including batch number and expiry date where relevant)

Once the issue is verified, we will offer either a replacement or a refund, depending on availability and your preference.

Refunds

Approved refunds will be processed back to the original payment method within 5–10 working days after confirmation.

Shipping Costs

• Original shipping costs are non-refundable

• We will cover replacement shipping costs where a product is confirmed to be faulty or out of date

Contact Us

If you believe there is an issue with your order, please contact us at:
connect@twistededen.co.uk